DO YOU KNOW WHAT PRE-ASSEMBLED MEANS? NOT A BOX WITH PIECES OF A CHAIR

Dear Makro Customer Service,

Order Number: OD***

I am writing to formally complain about an order I recently received for a pre-assembled office chair.

The product listing clearly indicated that the chair would be delivered pre-assembled. However, what I actually received was a boxed chair in separate parts requiring self-assembly.

This is not what I purchased, and the delivery does not match the advertised product description. I specifically chose and paid for a pre-assembled chair to avoid the inconvenience of assembling it myself.