SN
Simphiwe N
1 reviews | Active since May 2015
15 Dec 2025, 09:44
Do not waste your money on extended warranty at makro products
We bought LG 84cm tv Makro Woodmead and sales people convinced us to get extended warranty as the tv is expensive and we paid almost R3k for extended warranty. I logged a call last week saturday with reference 20U7K, provided all details required and the invoice for the tv and the extended warranty. Initially I was told Makro is waiting for feedback from LG, now I am told the call is with Makro Head Office. I have been calling the head office the whole week and no one answers and haven’t received any call from the technician. What a useless store. Now the whole december we should be without a TV. And they keep sending me to rate the service - What’s the to rate?????
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Simphiwe N's updateReviewer Update
19 Dec 2025, 14:35I logged my ticket on the 7th of December and till date no response. What is the use of paying for extended warranty? I was even promised will be given a new tv is they cant repair it. At this point i regret taking the extended warranty.
Could just call LG and get their technician to come fix the tv and I pay whatever costs.
Pathetic service.
Cant you imagine kids are home with their cousins and they cant watch tv in DECEMBER.
I WILL TAKE THIS UP WITH THE OMBUDSMAN IF I DONT RECEIVE A CALL BY END OF TODAY.
NO SERVICE AT ALL, HEAD OFFICE NOT ANSWERING, CALL CENTRE TELLS ME THE SAME ANNOYING STORY OF THEY WILL REACH OUT TO TECHNICAL TEAM TO CONTACT ME.
FORGOT about me buying from Makro in the future. HIRSCH offers better services than MAKRO
Could just call LG and get their technician to come fix the tv and I pay whatever costs.
Pathetic service.
Cant you imagine kids are home with their cousins and they cant watch tv in DECEMBER.
I WILL TAKE THIS UP WITH THE OMBUDSMAN IF I DONT RECEIVE A CALL BY END OF TODAY.
NO SERVICE AT ALL, HEAD OFFICE NOT ANSWERING, CALL CENTRE TELLS ME THE SAME ANNOYING STORY OF THEY WILL REACH OUT TO TECHNICAL TEAM TO CONTACT ME.
FORGOT about me buying from Makro in the future. HIRSCH offers better services than MAKRO
SN
Simphiwe N's update19 Dec 2025, 14:35
Reviewer Update
I logged my ticket on the 7th of December and till date no response. What is the use of paying for extended warranty? I was even promised will be given a new tv is they cant repair it. At this point i regret taking the extended warranty.
Could just call LG and get their technician to come fix the tv and I pay whatever costs.
Pathetic service.
Cant you imagine kids are home with their cousins and they cant watch tv in DECEMBER.
I WILL TAKE THIS UP WITH THE OMBUDSMAN IF I DONT RECEIVE A CALL BY END OF TODAY.
NO SERVICE AT ALL, HEAD OFFICE NOT ANSWERING, CALL CENTRE TELLS ME THE SAME ANNOYING STORY OF THEY WILL REACH OUT TO TECHNICAL TEAM TO CONTACT ME.
FORGOT about me buying from Makro in the future. HIRSCH offers better services than MAKRO
Could just call LG and get their technician to come fix the tv and I pay whatever costs.
Pathetic service.
Cant you imagine kids are home with their cousins and they cant watch tv in DECEMBER.
I WILL TAKE THIS UP WITH THE OMBUDSMAN IF I DONT RECEIVE A CALL BY END OF TODAY.
NO SERVICE AT ALL, HEAD OFFICE NOT ANSWERING, CALL CENTRE TELLS ME THE SAME ANNOYING STORY OF THEY WILL REACH OUT TO TECHNICAL TEAM TO CONTACT ME.
FORGOT about me buying from Makro in the future. HIRSCH offers better services than MAKRO