DO NOT VALUE THEIR CUSTOMERS!!!

So on the 20th of February I used the Makro app to do some shopping, the app came back with a message that my payment was unsuccessful. So I paid again, only to discover my first payment had gone off my bank account. I immediately notified Makro on social media and I called them that I had made two payments! I was told to email proof of payments and I sent through what was required, including proof of bank account. Screen shot of transactions was also included. I would accept a 7 day turn around time. Not nearly 30 days. Let’s not forget I sent this information more than once!! But what makes this issue worse was that when I notified Wendy Knowler about this, Makro **** to her, saying they were “confused” about the refund! Claiming they miss understood me, that a refund for an item I bought that wasn’t available was already refunded. They pretended to mistakenly use that refund to cover their incompetence. And I know this as I was sent an email on the 26th of February telling my refund was processed and will take 2-5 working days, this same email was a direct reply to mine with two proof of payments reflecting my duplicate payments and proof of bank account! Then when moneys didn’t appear in my account about a week later, I sent another inquiry, messaged social media team… they said they would escalate and investigate! Investigate what?? This kept on happening so that’s when I took it to Wendy Knowler. In the meantime, I did another shop and I was notified by the app my payment was unsuccessful! So I checked my account before making another payment only to discover the payment went through! I then see my order as “PENDING” due to payment not received?? I call and was informed my payment needs to be made, I said I had paid already. Lo and behold, the two lovely delivery guys arrive with my order!! I inform Makro that there is something definitely wrong with the app… All the while, I am waiting for my refund!! After all this, and having to do two negative reviews here on Hello Peter about this, also resorting to contacting Wendy Knowler, (who Makro **** TO as per above) I was contacted again, had to explain the story, AGAIN, (third or fourth time besides the emails and social media messages) Finally I receive my refund after nearly a month! Had I NOT been so persistent and complained and messaged over and over I most likely would not have received my refund?? I asked Makro how will they redeem themselves, restore my faith in their services, encourage me to make use of their app again…. Let’s also bear in mind the amount of money I have spent since September last year!! On average I shopped almost once a week?! Using One cart and their app. I I was told by Makro they are going to use my awful experience to better their service! They were utterly STUNNED by my terribel experience. But going forward they do hope it will be a better experience shopping with them? How can I feel HAPPY supporting a Brand that has no interest in trying harder to keep me as a customer? They sent me from pillar to post, **** to me and Wendy! How do they feel happy that they did every thing they could! No one is taking responsibility. Why can’t they just admit they messed up! Any company who wrongs a customer usually goes out of their way to redeem themselves! MAKRO HAVE CERTAINLY NOT!! SORRY MAKRO! Until you can show me that you VALUE me as a customer I will continue to see your brand in a negative light. I am disappointed and very let down! There are other retailers out there who have shown me just how much they value me as a customer! Take a page out of their book!