Do not use Marko online shopping Services!!

I made an online purchase, for click and collection on 25 November 2018.

As I am excited about the new product I bought, I followed up daily on the progress of my item. Weirdly enough the answers I got from the call center differed every day. Almost like the operators don't check the actual progress of the item, but rather just tell you whatever they feel like on that day. My item went from picked to dispatched, back to picked now the operators can't tell me where the item is. The first time I was told that my item was dispatched, was on Wednesdays 28 November 2018. But after calling again to confirm on Friday, the item was suddenly not shipped anymore. I followed up yesterday and today again. I even went to the store but no real answer was received, except that my order is not yet ready for pickup.

According to the Makro website, my order will be ready for collection in 2-5 working days. Today is working day 7 and the item is not ready for pickup, nor can anyone at the call center or store give me any indication of when it will be available for pickup.

This is the worst online shopping experience I have had so far. And to further disappoint, the lack of interest by Marko staff at either the call center or at the store is just infuriating.

The store has stock of the item I bought, and as it is past the 5 working days promised, I don't understand why Makro doesn't allow me to take one item out of the store stock, and once my order is delivered they can fill the store stock again. This is the least they can do for the inconvenience caused. If the item was delivered in the promised time frame, i would have no problem waiting. But this is not the case, and the longer I have to wait for my order the less likely I will be to use their service again or recommend it to anyone.

And just for reference the longest I have ever waited at another online shop for my item to be delivered (which should take longer than pickup) was 3 working days. I have even received items bought internationally faster than Makro is currently taking.

Please sort out my item, so I can pick it up. I am excited to use it and waiting this long without any clarification is the worst experience. This is not expected from a well-established company such as Marko.