Do not use Makro online shopping !!

I ordered 2 fans from the Makro online site on the 5th of December 2024. When they arrived, one of the fans was missing parts, so was unusable. I logged a return on the 9th of December 2024 and the defective fan was collected by couriers on the 13th of December 2024. After a week I queried an update, to which I received an email asking if I had actually received both units I had purchased. Had the emailer read my initial return log, they would have clearly seen this information listed. After numerous emails and phone calls, I was promised feedback by close of business on the 31st of December 2024. This never happened. To date, the 2nd of January 2025, I still have not been offered a replacement nor a refund. I do not recommend using Makro online shopping service as their customer support is inept, inadequate, and a bunch of ****s. Avoid at all costs.