Do Not Use Makro Online – 3 Months of Hell & A Safety Hazard

I ordered a headboard for my daughter’s birthday in December. Three months later, I am left with a stinking, chemically-drenched piece of furniture that actually injured my child.

The Product: Delivered wet and smelling of chemicals. The back was stapled with fruit-bag material. My daughter cut her hand on the exposed staples.

The "Fix": After weeks of fighting, they "replaced" it with the same smelly unit, just with a black cloth stapled over the mess.

The Service: The call center is a disaster. Agents claim they have no managers on the floor. While Thembisa (Ops Manager) tried to help, she has been undermined by a system that rejected my return via SMS.

Leadership: I have asked for a callback from Tasnim (Head of Call Centre) multiple times. No response. As they say, the fish rots from the head.

Makro is refusing my return and hasn't sent the promised voucher. I want my money back. Avoid Makro Online at all costs—they do not care about your safety or your money.

Option 3: The Consumer Protector Version (Short & Aggressive)

Best for a Google Review or a short post.

Rating: 0/5 – Dangerous Products & *********** Service

Makro Online has reached a new low. They delivered a headboard that was wet, smelled of toxic chemicals, and had exposed staples that cut my daughter’s hand. After 3 months of chasing them, they tried to give me the same unit back with a "patch job."

The call center is a joke—agents literally told me they have no supervision. The Head of the Call Centre, Tasnim, ignores callback requests. They have rejected my return and ignored my refund request. I am now escalating this to the CGSO. Save your money and your sanity: Shop elsewhere.