DT
Danee T

1 reviews | Active since Feb 2013

07 Aug 2015, 08:48

DO NOT USE MAKRO ONLINE

If you are thinking of ordering anything online from Makro, DON'T!!!<br> I ordered a gas stove stove and 3 gas canisters from them. Supposed to be 3-5 working days delivery.<br> 3 working days later they phone to say they cannot fulfill the full order within time as they now don't have stock of the gas canisters. OK. So I said I'll take the stove now and the gas later.<br> <br> 2 working days later, No stove. Phone in, they say another two days.<br> <br> Still no stove.<br> <br> So I phoned again. They can't find the stove so I cancel the entire order and request a refund for gas canisters and all.<br> <br> Now I am sitting with only half a refund. Between the idiots at head office, idiots at the Alberton branch and the idiots in finance nobody knows where the rest of my money is nor why I cannot be refunded.<br> <br> Nobody at their help desk will phone you back. Take names as their help desk system does not generate reference numbers. So nobody is accountable for not helping you with your query.<br> <br> Not even sure I'll ever buy in store from Makro again ever. So pathetic. A stain on the Massmart brand.

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Replies (1)
Makro
Makro's reply07 Aug 2015, 09:35
Official
Hello Danee,


We acknowledge the receipt of your complaint and will revert to you at soonest.


Regards
Makrocare