1 reviews | Active since Mar 2009
Do not trust Makro or their customer service team
Be aware not to order online from Makro. I ordered a 5 piece butterfly comforter set. Received it on the 10th July 2024 - not pink and no butterflies - just plain white. I reported it immediately when received via email (photos was included) and two telephone calls - and received a ref #. I had no feedback, no call, no update. 6 Days later I got a call that only now they have arranged collection, but refund will take 7 - 10 days, which I doubt because the service is horrible. Excuses are the same e.g. third party and stories. I just want my refund as today is 7 days. Why should I wait 7-10 days starting yesterday if Makro delayed with feedback and updates. If the client does not call, the client will stay in the dark. If Makro Management have pockets full of money to waste, why think that of their client. My *** as received on 10 July 2024 just after 14H00
I can say "Thank you" as the items were eventually collected on Thursday, 18 July 2024 @ 09H37, which I made Makro aware of BUT now once again Makro went silent.........not a word about my refund......no update..........no communication.
We are now well pass 7-10 days and being the client, I am left with disappointment and negativity towards Makro.
Looking at all the negative Makro comments, Makro is surely losing their "reputation" amongst clients, and their brand name is surely up to no good.
I can say "Thank you" as the items were eventually collected on Thursday, 18 July 2024 @ 09H37, which I made Makro aware of BUT now once again Makro went silent.........not a word about my refund......no update..........no communication.
We are now well pass 7-10 days and being the client, I am left with disappointment and negativity towards Makro.
Looking at all the negative Makro comments, Makro is surely losing their "reputation" amongst clients, and their brand name is surely up to no good.