RH
Rose H.
1 reviews | Active since Apr 2025
11 Sept 2025, 08:46
Do not trust Makro Online services-**** advertising
I am absolutely disappointed by the service of Makro. Buying from makro online is a disaster. I order two of the same tricycles a blue and a pink one. The pink is perfect but the blue turned out to be the cheapest quality and unacceptable. I tried calling makro as it’s for my sons 1st birthday- they sent me the wrong product, the quality is horrible, the size is so small, it’s not stable and sturdy yet both tricycles were the same price. I’m extremely disappointed to the point where I don’t even get an option of a return and even if the third supplier did not have stock I should have been aware of it by Makro. Ther service is completely ridiculous and no sense of customer service and helping out the customers. I had to log a return and actually purchase another tricycle hoping it comes in time for my son’s birthday. It’s complete and utterly unacceptable
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Replies (5)RH
Rose H.'s updateReviewer Update
11 Sept 2025, 12:12My order number is :
Order Number: OD***
Order Number: OD***
RH
Rose H.'s update11 Sept 2025, 12:12
Reviewer Update
My order number is :
Order Number: OD***
Order Number: OD***
RH
Rose H.'s updateReviewer Update
12 Sept 2025, 14:48Good day I have reordered a new bike because the first order was wrong now you guys sent me a damaged product. I am appalled with this service and absolutely disgusted that you trust third party suppliers to supply Makro with such cheap quality items. The bike that I just ordered arrived in a bin packet as soon as we opened it the handle fell off. Please escalate my query and my refund as I will not be purchasing anything again from makro and I will be letting other customers know that your online service is not to be trusted. Please make sure my refund is due to me for both bikes thank you.
RH
Rose H.'s update12 Sept 2025, 14:48
Reviewer Update
Good day I have reordered a new bike because the first order was wrong now you guys sent me a damaged product. I am appalled with this service and absolutely disgusted that you trust third party suppliers to supply Makro with such cheap quality items. The bike that I just ordered arrived in a bin packet as soon as we opened it the handle fell off. Please escalate my query and my refund as I will not be purchasing anything again from makro and I will be letting other customers know that your online service is not to be trusted. Please make sure my refund is due to me for both bikes thank you.
RH
Rose H.'s updateReviewer Update
20 Sept 2025, 11:27Almost two weeks later and I still haven’t received my refund back, goes without saying makros customer service is pathetic . There’s no update, they do not call me, I’m waiting for my own damn money while they are busy assessing the two products which they sent to me that were damaged???? The service is pathetic. DO NOT PURCHASE FROM MAKRO, THEY ARE ******* WHO DO YOU REFUND YOU FOR THEIR OWN MISTAKES
RH
Rose H.'s update20 Sept 2025, 11:27
Reviewer Update
Almost two weeks later and I still haven’t received my refund back, goes without saying makros customer service is pathetic . There’s no update, they do not call me, I’m waiting for my own damn money while they are busy assessing the two products which they sent to me that were damaged???? The service is pathetic. DO NOT PURCHASE FROM MAKRO, THEY ARE ******* WHO DO YOU REFUND YOU FOR THEIR OWN MISTAKES
RH
Rose H.'s updateReviewer Update
20 Sept 2025, 11:56Both bikes were collected. A blue one that was the completely wrong product and the red one which was damaged and both were of cheap quality.
OD*** red bike OD*** blue bike
OD*** red bike OD*** blue bike
RH
Rose H.'s update20 Sept 2025, 11:56
Reviewer Update
Both bikes were collected. A blue one that was the completely wrong product and the red one which was damaged and both were of cheap quality.
OD*** red bike OD*** blue bike
OD*** red bike OD*** blue bike
RH
Rose H.'s updateReviewer Update
22 Sept 2025, 06:11The two bikes came from two separate suppliers and were collected on different days. It’s been almost two weeks with no communication from makro- I haven’t received my refund yet when it was totally your suppliers fault for sending me damaged goods so I want my refund
RH
Rose H.'s update22 Sept 2025, 06:11
Reviewer Update
The two bikes came from two separate suppliers and were collected on different days. It’s been almost two weeks with no communication from makro- I haven’t received my refund yet when it was totally your suppliers fault for sending me damaged goods so I want my refund