1 reviews | Active since Sept 2024
do not recommend purchasing through their website.
I want to share my experience with Makro to warn others about potential issues with their online ordering system.
I placed an order (#MAK***) on the 17th and paid immediately through their website, even emailing a copy of my proof of payment. Despite this, my order status still shows as unpaid. Their website claims that delivery takes 2-5 days after payment is confirmed, but I’ve now been waiting over a week with no updates.
Since the 17th, I’ve called customer service daily. Each time, I was assured that the issue would be escalated to the finance team, yet the status remains "awaiting payment" as of today, the 23rd.
Given my experience, I do not recommend purchasing through their website. Proceed with caution!
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
We hope you find the above in order.
Kind regards,
Makro Hello Peter Team
Best regards,