Do NOT purchase via Makro at ALL

Hi

This is the first time I’ve done this, and I take no pleasure in it.

On the 10th of March 2025 I purchased an item on the Makro Online store. One day later my order was cancelled by them, and they said they will process a refund.

Naturally to confirm what is being done, I called their support to ask what will happen - this is where everything went downhill.

I have been calling every day for the past 10 days trying to get ANY response from them.

I am greeted in a rude and unprofessional manner every time I call their call centre. Every time the response is “I have escalated it”, to where have you escalated it??

Makro does not communicate the status of the refund at all.

On top of this I had to provide my ID document and proof of banking document, to get MY money back. Three tickets were made, and every time they asked for the same two documents, and then nothing happens.

Makro needs to login to their panel, type in my account number, and pay me back my money.

It is outrageous how there is zero communication, and that I need to wait until I can procure necessary hardware for my office to function correctly.

Some businesses CANNOT afford to wait until it pleases Makro to refund.

Do not purchase from Makro.

And something is being said if your store has 19 000 negative reviews. Get your company together.

Regards Wilmar