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Fiona B
1 reviews | Active since Aug 2017
02 Nov 2023, 13:33
DO NOT PURCHASE ONLINE, no customer service
Worst Experience ever. I have sent 15 email and about 20 calls and no one replies. Bought a Tablet online, arrived but seal was broken, no plastic on the screen, screen scratched, charging unit opened and outside their packaging, Camera doesn't work. takes 4hrs to charge in full. I asked for a return, tablet has been taken but no further feedback from Makro, each time I call a different answer. Spoke to a Keith what a terrible experience. He was not helpful and very condensing. I need to know as Makro just taken my money and not bothered to reply to any of my mails. This is beyond pathetic service. Why is this such an issue, just replace my tablet, with a non broken non used one, its that simple.
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Fiona B's updateReviewer Update
03 Nov 2023, 14:06Thank you , however your team has made a serious BOTCH up now, they cant tell me if my product has been returned or if funds have been cancelled, as per Gustav Joseph - he said my order is cancelled and will take over 14 days to refund. still waiting for his call after "investigating" the issue as he couldn't understand what the issue is. I am concerned that Makro make use of "dodge" suppliers as the supplier cannot take a call and advise where the product is.
Unfortunately no one has contacted me despite being promised buy Gustav Joseph that he will contact me and then Monday the other supervisor to call me. Even called PE brank and also after calling for 20 min and waiting for someone to answer, they still also have not returned my call.
DO i can compensated for the DELAY in my product as it is actually needed for work .............???????
we are now heading into the 3rd week for delivery / exchange/ loss of item.
And the supplier doesn't seem to have a phone as no one can get an answer from them.
SO basically DO NOT PURCHASE ONLINE, its a dud system and does not work.
Unfortunately no one has contacted me despite being promised buy Gustav Joseph that he will contact me and then Monday the other supervisor to call me. Even called PE brank and also after calling for 20 min and waiting for someone to answer, they still also have not returned my call.
DO i can compensated for the DELAY in my product as it is actually needed for work .............???????
we are now heading into the 3rd week for delivery / exchange/ loss of item.
And the supplier doesn't seem to have a phone as no one can get an answer from them.
SO basically DO NOT PURCHASE ONLINE, its a dud system and does not work.
FB
Fiona B's update03 Nov 2023, 14:06
Reviewer Update
Thank you , however your team has made a serious BOTCH up now, they cant tell me if my product has been returned or if funds have been cancelled, as per Gustav Joseph - he said my order is cancelled and will take over 14 days to refund. still waiting for his call after "investigating" the issue as he couldn't understand what the issue is. I am concerned that Makro make use of "dodge" suppliers as the supplier cannot take a call and advise where the product is.
Unfortunately no one has contacted me despite being promised buy Gustav Joseph that he will contact me and then Monday the other supervisor to call me. Even called PE brank and also after calling for 20 min and waiting for someone to answer, they still also have not returned my call.
DO i can compensated for the DELAY in my product as it is actually needed for work .............???????
we are now heading into the 3rd week for delivery / exchange/ loss of item.
And the supplier doesn't seem to have a phone as no one can get an answer from them.
SO basically DO NOT PURCHASE ONLINE, its a dud system and does not work.
Unfortunately no one has contacted me despite being promised buy Gustav Joseph that he will contact me and then Monday the other supervisor to call me. Even called PE brank and also after calling for 20 min and waiting for someone to answer, they still also have not returned my call.
DO i can compensated for the DELAY in my product as it is actually needed for work .............???????
we are now heading into the 3rd week for delivery / exchange/ loss of item.
And the supplier doesn't seem to have a phone as no one can get an answer from them.
SO basically DO NOT PURCHASE ONLINE, its a dud system and does not work.