Do not purchase online from Makro SA. No Delivery or feedback

Item: Makro
Rating: 1
Author: Jan B

Please be careful. No delivery of online purchases or feedback from Makro SA. I ordered a gas water heater unit online from Makro SA and paid for it on 30 April 2020. Understanding that Covid-19 could delay delivery I waited until 20 May 2020 to follow up on delivery via e-mail. I received no feedback at all on my e-mail. I called the Customer Care line numerous times on 25 May 2020 with no answer at all.

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Replies (1)

Makro's replyOfficial

25 May 2020, 11:07

Good day Jan,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply25 May 2020, 11:07

Official