Do not purchase large appliances from Defy and Makro

When I tell you that Makro has no sense of customer service, believe me. I ordered a Defy 481L Chest freezer on the 25 November 24, and it was delivered on the 26 November 24. The freezer has never worked as a freezer since it was delivered and as a result, all my meat that was just purchased went off. On the 04 December 24, I logged a ticket for an exchange, they then contacted me on the 09 December to say they are sending a technician, I then asked why am I getting a technician sent on a fridge that was less than 14 days when I want an exchange. The technician finally came on the 10 December, claiming they won't exchange without a receipt, we gave them the online invoice and explained that the purchase was online hence the reason we printed the invoice. He then said I should go to Makro and ask for a receipt for them to take to defy, however they are not responsible for the exchange, Makro needs to process exchange.

I want my freezer exchanged, I have rotten meat and no freezer thanks to Makro and Defy