Do not purchase from Makro online!

i placed an order on the makro App on the 5th of January 2024 for luggage bags.i traveled overseas with it. while i was overseas the lock on the bag didnt work anymore. once i returned i tried to log a return on the app, however i saw the order status still saying in progress. i then called the call centre and they advised i should wait a few days and they will complete it on their side.

after a week i tried again and it still said " in progress" i called again and they advised theres something wrong because on thier side it shows complete. they will get the app department to look into it and call me back.

aftre two weeks of not hearing from them i took the bag to a makro store who advised they cant help and its only marketplace that can assist.

called the call centre again an they asked for me to send through screenshots of the error that said " in progress" aftre doing this no reply for a week, after a week they rep**** and asked for another picture. waited another two weeks no reply. until after a few weeks a consultant calls me to advised they are not able to assist with the bag because its been more than three months and the supplier will not take back the bag. she aslso said to me that i have made any contact with them so its my fault and they are not able to assist further.

when i said to her iv got the emails and call logs of all the calls iv made. she says i will check and get back to you.

its almost 4 months later and i have not heard from makro. this is frustrating.