1 reviews | Active since May 2016
DO NOT order online with Makro!
DO NOT order online with Makro! The "in stock" indications are completely unreliable. Makro will take your money when you order, and shortly thereafter inform you that certain items are not available. They will then fail to process a refund for 6 weeks. Then they will ask you for proof of purchase, copy of your ID and a bank letter - now expecting you to waste even more time due to their lack of service. Normal businesses just refund the amount to your credit card used for the purchase, which is quick and hassle free. A decent copmany would not even have this issue, instead make sure their stock and website are actually correct. The offer to issue an sms voucher to use at Makro, stating that it is the "fastest" method to process a refund, is frankly ridiculous and insulting - TWO MONTHS LATER! Makro, your owners are American: Massmart - Walmart. These kind of shenanigans would have you in court in the US real quick.
You have to:
- fix your online portal
- only sell what you actually have in stock
- empower your staff to do more than make empty promises
- completely revamp your delivery service incl. packaging, communication, tracking, driver service level - EVERYTHING
- understand there are many options out there other than Makro
Maybe you should start caring about customers from the very start.
You have to:
- fix your online portal
- only sell what you actually have in stock
- empower your staff to do more than make empty promises
- completely revamp your delivery service incl. packaging, communication, tracking, driver service level - EVERYTHING
- understand there are many options out there other than Makro
Maybe you should start caring about customers from the very start.
30% is not enough, Angie.
30% is not enough, Angie.
