Do not order Online from Makro

Worst online shopping experience.

Order completed on the 28th of June, with the expected delivery as 30 June. Only part of the order was delivered with other items confirmed as order placed only, but the deliver states that the order was out for delivery on the 29th of June.

Speaking to the customer service online team I was told that the order is coming from a different store and that driver could not find my address or get hold of me on the number, strange when the first delivery successfull. I requested that the order be changed to collection and I will collect myself and was advised it will be delivered the next day, being the 3rd of July between 12pm and 6pm with my address and contact number confirmed. I called again the next morning to co firm which driver will be delivering so that I can ensure someone is available to collect, the courier companies details were provided and they confirmed the order has been picked up and the driver will deliver the same day. Constant follow ups through out the day with confirmation of delivery. Finally getting f to speak to the driver who advised that my order could jot be picked up as there was an exemption on the order and not Makro support or the courier support could advise why and when the deliver will actually be made. I again requested for it to be arranged for collection and I eill collect from my nearest store, call was cut before the agent could advise if possible and I am still waiting for a call back as promised.

I do not recommend using Makro online delivery, not even sure if my other items will be refunded.