1 reviews | Active since Jan 2019
Do not order on line from Makro
The on line ordering service from Makro is worse than abysmal . On 15th November 2018 I ordered on-line aJojo 25000 L tank and paid R3596 A week later they delivered a similar tank with the price proudly and boldly displayed as R3299. It was not what I ordered. Despite many phone calls and emails the matter is till unresolved two months later One of my emails to the online department was deleted without being read. The Montague Gardens branch manager Mr Dennis Ryno (?) initially told me that they do not stock what I ordered (come again ?) and some other excuses which did not make sense He promised to resolve the issue. It is now over a month. I must pay tribute to a Makro employee Zolani Makwabe who some how become in involved with my problem and actually followed up with me a number of times to find out if the problem was resolved. Unfortunately he was unable to assist further as he worked for a department in Makro which was unconnected to any of the departments which needed to resolve the issue.
Thank you for bringing this to out attention,we will address this with Dennis to ensure that corrective measures are put in place to better our customer experiences. I will be in contact with you shortly regarding this matter. Regards,
Otsiele Boikanyo
Thank you for bringing this to out attention,we will address this with Dennis to ensure that corrective measures are put in place to better our customer experiences. I will be in contact with you shortly regarding this matter. Regards,
Otsiele Boikanyo
