Do not order from Makro online! Repeated delivery failure!

I placed and paid for an order from Makro online on Monday 8 October 2018 and it reflected as packed and ready for delivery on Friday 12 October. By Thursday 18 October, the order was still not delivered in spite of countless e-mails, phone calls and online complaints. For 4 days I was told that the order is on its way and that it will be delivered on the relevant day, just for no delivery to take place. On 4 occasions I was told that I would be contacted to confirm delivery, without ever being contacted. Finally, upon speaking to a manager at Makro Silver Lakes, it turns out that my order for delivery in a suburb in Johannesburg, was processed to a store in Pretoria. One half of the order finally arrived but not the other. I am still waiting. This is the worst online shopping experience I have ever had and it now seems like I may have to institute a claim against Makro to receive a refund for the goods I bought but never received! Do not order from Makro online. Their systems have failed and you will loose money.