Do not order from Makro online!

I wish I had looked on hellopeter before choosing to order from Makro online. It was my first time trying it and I had a terrible experience. I will never support them again and will tell all my family and friends not to, as I see there are scores of other people who have had the same issues as me. One of the products in my order was coming from a third-party supplier (Homelys) and being delivered separately from the bulk of my order by The Courier Guy. I was notified that the product had been delivered when it was not. Tracking showed two failed delivery attempts earlier in the day (including 'incorrect pin') and then apparently a successful delivery to someone other than me. When I phoned The Courier Guy they gave me all sorts of excuses and said that they cannot help me, that Makro ordered the shipment and needs to sort it out. I've been phoning and emailing Makro ever since. Every time you phone the call centre you speak to another agent who seems to have no idea what's going on, despite the fact that calls are apparently recorded and notes updated on their online system. It is extremely aggravating. I have been told countless times that it's been 'escalated' and 'investigated' and even 'sent to the manager'. Clearly it all means nothing. I paid Makro for a product that I never received and they refuse to refund me or dispatch the product again and ensure that it gets to me this time. This is theft. I hope that people thinking of ordering from Makro read this and support another online store instead before making the same mistake I did.