1 reviews | Active since Jul 2020
DO NOT ORDER from Makro Online
Unfortunately the star review requires at lease 1 star but I would have given 0 if possible.
On the 24th June 2020 I ordered a fridge from Makro online (MAK***). Your website displays the order as delivered, yet I have not received anything.
On 8 July I called in and spoke to Fatima (who was very helpful). She confirmed an issue and escalated.
Today (11 July) I once again called and was informed the Bloem store where my order is coming from has been closed for days and Makro doesn't know when it will be delivered.
I enquired about sending the order from the PE branch which is much closer to me but apparently that's not possible.
I then asked about a refund but I was told I have to wait for the Bloem store which is closed and no one knows anything about it.
This is pathetic Makro. Please refund my order and don't make your inefficiency my problem.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team