Do NOT order anything online

I ordered a TV online and have been struggling to get it delivered. The online system indicates delivery in 2-5 days. I was later informed by a call center agent that it is 7-10 days for items on sale. It is now day 11 and still no delivery in sight. None of the customer care platforms work. Not the whatsap function which only provides automated responses to generic questions. Not the Facebook Messenger option which responds in +/-2 days and says it will be escalated and feedback given. No feedback received. Neither the call center - I've called over 10 times to the center, "escalated" my delivery 4 times - with no different result. I even offered to collect the TV from the store and was categorically told that isn't possible.