DO NOT order anything from MAKRO online!
I selected and paid for an item online with Makro on Tuesday 01 October. The item was available online only and delivery was promised within 2 - 5 days.
On Thursday 03 October, I was notified by email that my order had been dispatched.
I had still not received it by yesterday, Monday 07 October. So I phoned Makro Online to ask them where my parcel was. They told me that according to them, the parcel has been dispatched, but "someone" will contact me. Nobody contacted me.
I called again today 08 October and was once again told that according to their records, the item had been dispatched, but that "someone" will contact me.
Still no parcel and no contact.
I highly DO NOT recommend that anyone buys anything from Makro Online. They will take your money and you will NEVER receive your goods and other than the Call Centre Agents, there is no one to talk to and the Call Centre Agents are not able to do anything for you.
I have previously received very unfriendly and BAD service in store from Makro at Struben's Valley and complained about it and no one ever had the courtesy to follow up on my complaint. I am HIGHLY DISGUSTED with MAKRO.
Thank you for bringing this matter to our attention.
kindly accept our sincerest apologies for the inconvenience this has caused you. We will contact the necessary departmental management to assist in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
kindly accept our sincerest apologies for the inconvenience this has caused you. We will contact the necessary departmental management to assist in this regard and the soonest feedback is received, we will contact you.
Feedback to be relayed within 48 hours.
Kind Regards,
Makro Hellopeter Team