DO NOT MAKE THE MISTAKE OF BUYING FROM MAKRO ONLINE

Firsttime buying online with Makro. I ordered a fridge online yesterday (08 April 2023) morning after seeing the assurance that it will be ready for Instore Pickup the next day if I order before 12:00 (which I did). A few hours after ordering, I call customer service at 12:48 just to check that it will be indeed available as after I paid the website suddenly said I can only collect in store in 2-5 days which is contrary to the next day pickup I was informed about before I placed my order. The customer care agent confirms my order number ( MAK***) and tells me I can actually collect the fridge immediately and don’t even have to wait for the next day.

I organise the pickup van as getting the fridge is urgent and this was costly to do at short notice. When I get there I am told the order is not available even though the agent told me the fridge is available for pickup. They couldn’t explain why I was told to come collect - so not coordinated… Furthermore, they say I cannot come collect today (09 April) either EVEN THOUGH THE WEBSITE SAID I CAN PICKUP ON THE NEXT DAY IN STORE AND EVEN THOUGH THE ITEM IS AVAILABLE IN THE VERY SAME STORE.

The manager of the customer care personnel hasn’t bothered to get back to me regarding why their agent sent me on a fishing expedition and told me I can go collect immediately. I lost money due to Makro’s incompetence when I had to cancel the pickup van yesterday. The only reason I bought the fridge is so I could collect in store today (09 April 2023)

No one bothers to contact you to apologise and remedy any aggrievance. They don’t even reply on Facebook Messenger