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CN
Chantell N

1 reviews | Active since Oct 2016

18 Jan 2019, 07:13

Do NOT cancel an online purchase!!!!!

7 WORKING days - it is a lie or incompetence

On the 25 December 2018, I cancelled my online order because they were out of stock of a few stationary items (mega store). It was processed to be refunded the 26 December 2018. It is now the 18th January 2019.

I don't regret the cancellation as I ended up buying the stationary at half the price, so this was a good decision. But trusting in a big corporation like this, not so good.

I have called the contact center, lovely Lady assisted me. But ultimately she doesn't process refunds and we are still waiting on a response from the finance department since the 4 January 2019. Bad Service Delivery turnaround times Bad Customer Service (finance dept) Bad Customer Experience

0
Replies (2)
Makro
Makro's reply18 Jan 2019, 08:45
Official
Thank you for alerting us on your complaint. Kindly be advised that your complaint is being attended to by our internal team.
   
Regards
Makro Team
CN
Chantell N's update18 Jan 2019, 09:03
Reviewer Update
Hi there, thank you for your swift response. However, reverting to the Finance team is not going to cut it. I have been waiting on a response since the 10 January 2019!!!!!!!!! Please have a manager call me today (I am available until 12:30 and then again from 4pm)