do not buy something on special
<p>I handed my ryobi ajp-55 washer in for repairs that was still under warranty. They couldn't repair it and they let me know that i could come and fetch a new machine or my money. When i got there they said that there is no way they can give me a new machine because i bought mine December last year on special and the price have gone up and they could not be held responsible for the price increase. So i feel it is really bad service. We bought items at other companies and when it broke in its warranty period they replaced it. Also the department manager is really rude, he said he will find out from ryobi but maby they will be able to give me a secondhand machine with a 3 months warranty. Not buying electronic goods from makro again and definitely not when on special</p>
Thank you for contacting us regarding the Ryobi ajp-55 washer you purchased. We appreciate the time taken by you to report your dissatisfaction with our product.
We thank you for bringing this matter to our attention and it is through consumer advice such as yours that we are able to monitor our products and maintain our high quality standards. We take reports such as yours seriously.
I believe our DIY & Outdoor Sales Manager (Joe Erasmus) has been in contact with you, the unit will be replaced.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Please continue to give us feedback on service received in any of our Stores.
Regards
Mmule Moropa
Thank you for contacting us regarding the Ryobi ajp-55 washer you purchased. We appreciate the time taken by you to report your dissatisfaction with our product.
We thank you for bringing this matter to our attention and it is through consumer advice such as yours that we are able to monitor our products and maintain our high quality standards. We take reports such as yours seriously.
I believe our DIY & Outdoor Sales Manager (Joe Erasmus) has been in contact with you, the unit will be replaced.
We once more appreciate the trouble you went through to bring this matter to our attention as it enables us to take the necessary remedial action where required in order to enhance our offering to you.
Please continue to give us feedback on service received in any of our Stores.
Regards
Mmule Moropa