DO NOT BUY ONLINE FROM MAKRO!!!!!!!!!!!!!!!!!!!

I have ordered an item, PAID via their channel (which goes off one's account immediately), but have been struggling for heaven knows how long to get a refund. I have called, i have sent e-mails, they just do not respond!!!!!!!!!!!!!!!!!! Makro should not trade on-line, they do not have the mental capacity to deal with this.