Do not buy online from Makro.

Never buy something online from Makro. In November I bought a printer online from Makro on a Black five day special. The delivery was fast, I was amazed. However 4 months later the printer gave in. First I took it to a store, but they advised me they couldn’t help me because it was bought online. I thought okay not a big issue. Got into contact with the online guys. After a bit of back in forth (that took a few weeks)I got an e-mail asking me to send pictures of the printer and the serial no. I did that and later they got back to me saying they’ll contact their supplier. They would then be in touch with me regarding the collection of my unit and repairs. I had to follow up 2 weeks later as I hadn’t heard anything back. I the received a call from the supplier a week later saying I needed to take my printer to their repair centre. I said no. The printer was bought from Makro, it broke within the first six months according to the CPA they shpuld come and collect it on their cost. He said he’ll get back to me. A week later I mailed Makro again because I still had no contact, I asked them that I wanted a new printer according to the CPA section 56 (2) (a). I dodn’t receive a reply. I then called them and they advised they were awaiting an answer from the supplier, because they received my printer directly from the supplier. I advised that I bought the printer from them. They are my supplier they should sort it out. The CPA is very clear about that. On the 25th of May I lay a complaint afainst Makro at the CGSO. The CGSO gave them 15 business days to reply. They didn’t even do that. Makro I am disappointed in the worst customer service I have ever received. You really do not care for your customers.