DO NOT BUY ONLINE FROM MAKRO

I placed an online order on 24 September 2019 totalling to R3 947.25. The order consisted of my monthly household groceries, toiletries, dog food, etc.

I decided to do it online for the convenience - as my car does not manage the weight of my grocery shopping as I buy in bulk to last a while.

I placed the order, paid for it, and was told that my 101 items would come in 2 separate deliveries - the bulk of my order in one delivery, and a handheld car vacuum in the other. Also, note that everything was IN STOCK when I placed the order.

Here is a timeline of my order:

24 September - Placed order

26 September - 1x can of spray was delivered - Crown Mines Makro (Still another 100 items need to be delivered)

30 September - Received an email stating that one of the deodorants are out of stock and I will be refunded as it has been removed from my order. (99 items left to deliver)

01 October - Refund of R24.25 has been processed

01 October - Received a packet of candles and the vacuum (97 items left to deliver)

03 October - Called in to enquire about the order because when I checked the status of my order, the majority of the products were now OUT OF STOCK.

I was told that the products are now out of stock and I would have to wait another 21 days.

At this point, I got extremely irritated - when I placed the order on the 24th EVERYTHING I ordered was in stock - why were the items in my cart not taken off the shelves and put aside as soon as my order was processed? How can you debit before ensuring that I am going to receive everything you are charging me for??? I asked for the person on the phone to cancel my order and was told I would be refunded in 5 - 7 days. 07 October - Received an email from Miyelani Hlavangwani asking me to confirm that I called in to cancel the order - I responded the same day.

10 October - Mailed Miyelani back to follow up on when the refund would be processed - no response

14 October - Phoned in to find out when the refund will be processed because I am still sitting without my monthly groceries and toiletries and now I don't even have the money to go buy the essentials in store because they haven't refunded. I was told my issue was escalated as it just needed to be signed off by the finance department.

Today is the 18th of October - I have still not received my refund.

This is ridiculous. Best believe I will NEVER do online shopping with Makro again.

It is ridiculous to think that such a huge wholesaler is this dysfunctional in regards to online orders!!!

SO MUCH FOR CUSTOMER SERVICE AND EFFICIENCY!