Do not buy online at Makro unless you have money to waste

I made an online purchase on the 23rd of June ,I have not recieved my order nor feedback regarding my order.Makro states that their turnaround time is 2-5 days, however 11 days later I still do not have my order delivered. I have had this matter escalated multiple times and I still have no feedback regarding my order.I have never experienced a more pathetic customer service...they need to learn a thing or two from Checkers/Pick n Pay.Pathetic!!!