Do not buy online, always the worst experience

Ordered a fridge online, it was delivered defective. Reported it to Makro 2 days later. They arranged a Hisense technician to confirm. Following I received a credit note and a response stating that I should take it in store.

I'm in Durban, credit note states the store is in Johannesburg.

What kind of useless illogical process do these people use.