Do not buy from Makro Online, worst customer service

I purchased an Item online from Makro. I returned the item and on 15.04.2024 The courier guy collected the item and on the 16th of april Makro received the item. On the 24th of April i received an email from Makro stating that the payment has been processed and the funds will reflect in 2-5 working days. That has now lapsed, and the payment does not reflect.

When i called in to the call centre today, 03.05.2024, the agent Asanda, stated that the finance team had not done the payment as yet.

This is the worst experience i have ever had and now i dont know what to do.