Do not Buy from Makro Online!!! Worse customer service

Makro online is the worst. I ordered a Samsung washing machine online, and it was delivered, upon unboxing the machine, I noted some physical damage on the side. I immediately tried to log a return on the website, but I could not because the order status still showed as in progress. It has been a month now, and I still cannot get assistance with my order. I tried to contact them via email and by phone, but I have not received any assistance to date. This is really frustrating, and it seems like no one is willing to help!!!!

Here is the response I have been getting for the past two weeks "Makro’s reply 08 May 2026 at 09:25 Hi Elias We trust this email finds you well.

Please accept our sincere apologies for the inconvenience experienced. We take all customer concerns seriously and would like to assure you that the matter is currently being fully investigated.

We are actively working towards resolving this issue as a matter of priority and will provide feedback as soon as further information becomes available.

Thank you for your patience and understanding.

Kind Regards. The Social Media Team "