DO NOT buy from Makro online. Cannot initiate exchange damaged for item. The WORST SERVICE ever experienced!

NEVER buy from Makro online. Honestly, the worst service I have ever received. I bought a kettle and toaster set online and when opening the kettle noticed scratches and small bubbles under the paint which will flake off in the near future. Have tried to log an exchange on a daily basis for the last 9 days to no avail. 1. Online it states that the order isn't complete and isn't available for a return request. 2. Called the online support number who advised I contact the WOODMEAD store directly to exchange the item. The calls simply don't get answered. Eventually got through only to be transferred to three different people and then they hung up on me. 3. Sent e-mails to online support and customer care, to be told that it would be elevated and they will provide feedback shortly, week later and nothing. 4. Tried the customer care whatsapp, which are automated replies, and ended saying that an agent would contact me in the morning, a week has gone by and still waiting for that call. 5. Sent a message on Facebook, rep**** to say it would be elevated and would provide feedback, no feedback has been received. 6. Called online support again, was asked to hold the line for most of the 30 minute call. I believe they were hoping I would hang up. Was told that it would be elevated and that a Cape Town store will contact me. Still no call. I'm quite convinced that once I eventually can log an exchange, the 14 days exchange policy will be used against me. The closest Makro store is 320km away from me, which I have also stated each time I have contacted them. All my queries have been "elevated" into sweet thin air. Should include a zero star option for the pathetic service or complete lack there of. I strongly recommend that you DO NOT buy anything from Makro online.