1 reviews | Active since Oct 2022
DO NOT BUY FROM MAKRO ONLINE
I bought a pack of 2 screen protectors for my Samsung A9 from the Makro website. It took 4 days for an incorrect item to arrive. I took off my old screen protector before opening the box just to find that they sent me a screen protector for another phone. I tried to request a return on their website but I did not succeed doing it on my phone. When I called the call centre, the agent first tried to guide me to do the request on the website but when it did not work, she said that she will do it from her side and that it is sorted. Then a few days later I received an email stating that they have not logged a return yet and that I have to do it on the website. I eventually figured out that when I logged in on their website on my PC and not a phone, I was able to log the return. I then had to wait another week just for them to collect the incorrect item and then about 4 days until the new delivery arrived with what was suppose to be the correct pack of screen protectors. I was absolutely flabbergasted when screen protectors arrived which is NOT for my Samsung A9. Keep in mind that I can not not take my phone with me anywhere I go as I do not want to take the risk of it falling without a screen protector. The fact that they sent me the wrong item a second time made me want to just get a refund and never deal with Makro again. I logged a refund request on their website and I did not receive a response for more than a week, so I called the call centre. The call centre agent told me that she will escalate the matter and arrange for the incorrect pack of screen protectors be collected so that they can do a refund thereafter. 5 working days went by and still nothing has happened so I called the call centre today again and the agent tells me exactly what the previous agent told me: "I will escalate it and arrange for the item to be collected so that we can do your refund". This has been a real thorn in my neck and I never thought it would be so difficult to get what I paid for. This was my first time buying on Makro's website and it will be my last.
I am thoroughly disappointed with your service as it relates to everything that has happened so far after I made my initial complaint in December 2022.
Moments after I made this complaint on Hellopeter I was contacted by Norman who is a manager at Makro and he apologized for the inconvenience caused. Norman promised to provide me with an inconvenience voucher and I accepted the apology based on this. I AM STILL WAITING FOR THIS INCONVENIENCE VOUCHER and today is the 15th of May 2023 which means almost 5 months has gone by and I have called countless times to follow up on when I will receive the inconvenience voucher. Every single time I call Makro, a call agent I speak to say that they will escalate it and I will hear back from them within 24 to 48 hours. I NEVER HEAR BACK FROM MAKRO. I called Makro today just to hear the exact same story. This is extremely frustrating as I have wasted so much of my time calling for the inconvenience voucher and NOTHING HAPPENS. What kind of company calls to apologise and promises to make it up to you just for you to have to not hear anything back and waste hours (I am not even exaggerating) on calls to receive a voucher that was promised to you? I am just really fed up with Makro and I think people should be aware of how you guys handle complaints. It is shocking!
I am thoroughly disappointed with your service as it relates to everything that has happened so far after I made my initial complaint in December 2022.
Moments after I made this complaint on Hellopeter I was contacted by Norman who is a manager at Makro and he apologized for the inconvenience caused. Norman promised to provide me with an inconvenience voucher and I accepted the apology based on this. I AM STILL WAITING FOR THIS INCONVENIENCE VOUCHER and today is the 15th of May 2023 which means almost 5 months has gone by and I have called countless times to follow up on when I will receive the inconvenience voucher. Every single time I call Makro, a call agent I speak to say that they will escalate it and I will hear back from them within 24 to 48 hours. I NEVER HEAR BACK FROM MAKRO. I called Makro today just to hear the exact same story. This is extremely frustrating as I have wasted so much of my time calling for the inconvenience voucher and NOTHING HAPPENS. What kind of company calls to apologise and promises to make it up to you just for you to have to not hear anything back and waste hours (I am not even exaggerating) on calls to receive a voucher that was promised to you? I am just really fed up with Makro and I think people should be aware of how you guys handle complaints. It is shocking!