1 reviews | Active since Jun 2016

14 Jun 2016, 08:01

DO NOT BUY FROM MAKRO ONLINE

<p>DO NOT BUY FROM MAKRO ONLINE!</p> <p>THEY SELL YOU FAULTY AND BROKEN GOODS!</p> <p>I am a medical Practitioner and I just bought 2 GAS heaters from the Makro Online stores on 06/06/2016</p> <p>I was charged a delivery fee of R210.00</p> <p> </p> <p>When we got our gas bottles on Monday 13/06/2016 I decided to fit them and switch them on for my patients. I found the first unit has a huge crack on the panel. the second unit does not even work.</p> <p>We phoned Makro Call centre immediately and were rudely told that we have to bring in the heaters.</p> <p>The reason why we bough online is that I do not have the time to go all the way to a MAKRO to buy them. I also was charged a premium for delivery and this is poor service! We were then told wehn we explained that we bought them on their online store that there is no returns policy with them!!!!</p> <p> </p> <p>I AM DISGUSTED BY your thievery and POOR SEVICE.</p> <p> </p> <p>Please refund me my money: Invoice REFERENCE Number ********** 7</p> <p>invoice number: 984</p>

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Replies (1)
Makro
Makro's reply23 Jun 2016, 12:13
Official

Thank you for bringing this to our attention, we appreciate the time you took to report your dissatisfaction with our online purchase .

I believe our online support agent has been in contact with you and you were advise that the batch purchased has a factory faulty however you have taken a decision to keep it.

Please accept our apology for any inconvenience caused.

Regards

Mmule Moropa