DO NOT BUY FROM MAKRO ONLINE

DO NOT BUY FROM MAKRO ONLINE Had the worst experience dealing with Makro after purchasing items online. Waited 12 days for delivery and only two of my items arrived. I then followed up with about eight phone calls and no one could figure out where the rest of my items were. Each person I spoke to had a different story and no one ever called back after promising they would

Now I had to cancel the order and they noted that they will contact me for my bank details for a refund but only after the store has the goods and has cancelled the order. Problem is that no one knows where the order is - when I first phoned Makro they told me it's at the courier but the courier told me they never received the other items from Makro. So when will my money be paid back????

I have never experienced anything as unprofessional. Makro's distribution and tracking are extremely POOR and prove very frustrating. It has taken so much time for me to try and sort this out.