1 reviews | Active since Nov 2019
Do Not Buy Bicycles from Makro
We bought a bike for my son on 20/03/2020. The first time we've put air in the back tyre,the rim buckled. After lockdown we took the bike back for an exchange. After standing in rhe returns for over a hour,the manager explained to us that they do not do refunds on bicycles. She explained that the technician will come to their premises and fix the bike. Today after 15 days we returned to makro edenvale only to find out that the bicycle is still in their storeroom. Even after a huge argument between us and the branch manager we were told that is how they operate and we must accept it. How can this be Ok for Makro to deliver this service. I will never ever buy something from them ever again. Also are the staff allowed to talk in their language and also laugh at us? Is English not the business language of South Africa. This is pathetic
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team