DB
Danie B
1 reviews | Active since Jan 2013
21 Feb 2019, 17:07
Do not buy appliances online at Makro - delivery is a mystery
I have purchased a Freezer online in the 11th of Feb. The promised delivery date was the 19th of Feb. They never delivered and worst is that they did not bother to contact me. Since then I am on call center calls and no-one can confirm when I will get delivery!? The call center agent can only apologize and tell me that someone will call me back. That’s it - you wait mr Customer until we want to call you. Worst service ever. Why can’t they just contact (call, sms, email, anyway) and let me know delivery is delayed and the new date is now whenever.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
22 Feb 2019, 08:25Good Day Danie
Thank you for bringing this matter to our attention.
I'm sorry for the experience you had and for the service received. I can understand the urgency to have this issue resolved as fast as possible.
I will be giving you a call shortly with regards to this.
Kind Regards
Tebogo Koitsioe
Thank you for bringing this matter to our attention.
I'm sorry for the experience you had and for the service received. I can understand the urgency to have this issue resolved as fast as possible.
I will be giving you a call shortly with regards to this.
Kind Regards
Tebogo Koitsioe
Makro's reply22 Feb 2019, 08:25
Official
Good Day Danie
Thank you for bringing this matter to our attention.
I'm sorry for the experience you had and for the service received. I can understand the urgency to have this issue resolved as fast as possible.
I will be giving you a call shortly with regards to this.
Kind Regards
Tebogo Koitsioe
Thank you for bringing this matter to our attention.
I'm sorry for the experience you had and for the service received. I can understand the urgency to have this issue resolved as fast as possible.
I will be giving you a call shortly with regards to this.
Kind Regards
Tebogo Koitsioe
DB
Danie B's updateReviewer Update
25 Feb 2019, 16:38Thank you for the response Tebogo. I have tried your call centre twice today and they still cannot tell me when this item will be delivered. The reason is apparently because Makro Strubensvalley is not answering their phone calls? I don't know what to do to find out when I will receive the Freezer that I have already paid for. I can cancel the order, but then you will only pay back my money in 10 days?!
DB
Danie B's update25 Feb 2019, 16:38
Reviewer Update
Thank you for the response Tebogo. I have tried your call centre twice today and they still cannot tell me when this item will be delivered. The reason is apparently because Makro Strubensvalley is not answering their phone calls? I don't know what to do to find out when I will receive the Freezer that I have already paid for. I can cancel the order, but then you will only pay back my money in 10 days?!