1 reviews | Active since Feb 2015
DO NOT BUY ANYTHING ONLINE USING MAKRO
Had I read other reviews here, i would have NEVER purchased anything online using "MAKRO" - Be warned ... DON'T DO IT!!
I made a purchase of a Centurion Nova 2 remote. When I opened the package, I noticed the box containing the remote was torn. I thought "ok, it could happen during transit". Uhhh NO! When i proceeded to open the box, the remote not only had scratches / scuff marks on the front, back and sides, someone also had written the number "69" in permanent black koki on the back! I WAS SENT A USED ITEM! 😡
I IMMEDIATELY (within 5 min) called customer support who ensured me a replacement would be sent, all i had to do was send an email with photos and my order number. I sent the email as requested.
Well, a day later I received a response... "first complete this form & add photos". Once again I did as asked and added that I needed the replacement ASAP as it was TIME SENSITIVE (further delay would result in me having to pay additional callout fees to the complex's security company to set the remote)
Another day passes. Again I receive an email. This time stating "once the item is collected and returned, it will be assessed and then a decision will be made". SERIOUSLY??!! Makro (who says it "wasn't them but a third party") sent me a freaking used remote but I must wait for it to be "assessed and a decision to be made"???
Oh, and let's not forget, when completing the "form" you are asked to choose a suitabke date fir collection of the faulty item. I of course sekected the first available date, which happened to be a Wednesday, only for the courier to phone me on Tuesday to say they where there ti collect. Now sure, I would have preferred it to go a day earlier had I known BUT I was no where near my home to hand the item over because according to the "form", the first available date was WEDNESDAY!!!
It is now over a week and no replacement and no money refunded either - I informed MAKRO that should I not receive a replacement by Wednesday, I would prefer a refund and take my business elsewhere.
Makro Online is USELESS - they expect immediate payment before delivery, deliver used items and then make you as customer wait days on end with no outcome. You have permanently lost me as a customer!!
To answer your question "hope you find the above in order", no I do not! Reason being is that I am well educated and am aware of "automated responses" which the above so clearly is.
I am tired of big companies as yourself taking advantage of customers, especially whilst things are tough enough as it is in this country. It it time you step up and deliver the exact same as you expect from us - you want IMMEDIATE payment, therefore I want IMMEDIATE replacement/refund.
Furthermore, isn't your policy that a customer will incur an interest on monies owed? Am I not then too entitled to interest on what you now owe me - taking into consideration I have been waiting?
So I repeat: no, I do not find your response "in order".
To answer your question "hope you find the above in order", no I do not! Reason being is that I am well educated and am aware of "automated responses" which the above so clearly is.
I am tired of big companies as yourself taking advantage of customers, especially whilst things are tough enough as it is in this country. It it time you step up and deliver the exact same as you expect from us - you want IMMEDIATE payment, therefore I want IMMEDIATE replacement/refund.
Furthermore, isn't your policy that a customer will incur an interest on monies owed? Am I not then too entitled to interest on what you now owe me - taking into consideration I have been waiting?
So I repeat: no, I do not find your response "in order".