1 reviews | Active since Jan 2021
Do Better Makro! Appalling Service with no results.
Today marks 12 days since I have ordered and paid for a product from Makro online. The website clearly states delivery within 2 to 5 days which is obvious nonsense. I have reached out to Makro by sending an email a couple of days ago to which I still have not received any response too. I have sent another email this morning to no avail. The level of customer service received from Makro is appauling to say the least and this coming from a Customer Service Manager should speak volumes. I am being kept up and not receiving any communication, not even an apology for the delay in the delivery of my product.
I will highly discourage individuals from purchasing anything online from Makro or trying to reach out for assistance from them. I will not be purchasing from Makro any longer, I would rather pay R100 more for a product elsewhere and get service and delivery of the item I paid for.
Do better Makro! Shocking quality of service for a retailer of your size. Thankfully there are other alternatives out there.
So you had someone call me yesterday afternoon to grab my order number and have yet to hear anything back from Makro again. This just proves the point I made in my original post. No further communication, no apologies, no update and no customer retention.
Today marks day 13 with still no product I paid for. This has now become very inconvenient for me anx affected me personally.
So you had someone call me yesterday afternoon to grab my order number and have yet to hear anything back from Makro again. This just proves the point I made in my original post. No further communication, no apologies, no update and no customer retention.
Today marks day 13 with still no product I paid for. This has now become very inconvenient for me anx affected me personally.