CN
Chilenye N
1 reviews | Active since Aug 2019
06 Aug 2019, 13:54
Distasteful Service from Makro Online
I logged a return on a faulty heater that was delivered to me. My return reference number is ***6. After 8 phone calls to Makro call center, all the blame goes to their so called third party. In the past three years I have spent over 500k at Makro. This type of service is shocking as it is appauling too! Makro is happy to take the money from
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Replies (2)
Makro's replyOfficial
06 Aug 2019, 16:53Good day Chilenye,
Thank you for bringing this matter to our attention.
We do sincerely apologize for the lack of feedback you have received regarding your online return and the overall customer service you have received. We humbly apologize for the delay in your return request and will contact the relevant department heads to further assist and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
We do sincerely apologize for the lack of feedback you have received regarding your online return and the overall customer service you have received. We humbly apologize for the delay in your return request and will contact the relevant department heads to further assist and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply06 Aug 2019, 16:53
Official
Good day Chilenye,
Thank you for bringing this matter to our attention.
We do sincerely apologize for the lack of feedback you have received regarding your online return and the overall customer service you have received. We humbly apologize for the delay in your return request and will contact the relevant department heads to further assist and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
We do sincerely apologize for the lack of feedback you have received regarding your online return and the overall customer service you have received. We humbly apologize for the delay in your return request and will contact the relevant department heads to further assist and as soon as feedback is received, we will contact you.
Kind Regards,
Makro Hellopeter Team
CN
Chilenye N's updateReviewer Update
06 Aug 2019, 17:38Hi,
That is what I was told ten days ago, five days ago and again today! I have been on hold for over 19mins on three separate occasions. I asked for a supervisor and no one came to the phone. How dare you sell a “third party” product, collect the money from your customers and turn your back on the customers when the product is faulty??? I am disappointed especially considering how much business I have given Makro in the last few years. But I’ve learnt my lessons!
That is what I was told ten days ago, five days ago and again today! I have been on hold for over 19mins on three separate occasions. I asked for a supervisor and no one came to the phone. How dare you sell a “third party” product, collect the money from your customers and turn your back on the customers when the product is faulty??? I am disappointed especially considering how much business I have given Makro in the last few years. But I’ve learnt my lessons!
CN
Chilenye N's update06 Aug 2019, 17:38
Reviewer Update
Hi,
That is what I was told ten days ago, five days ago and again today! I have been on hold for over 19mins on three separate occasions. I asked for a supervisor and no one came to the phone. How dare you sell a “third party” product, collect the money from your customers and turn your back on the customers when the product is faulty??? I am disappointed especially considering how much business I have given Makro in the last few years. But I’ve learnt my lessons!
That is what I was told ten days ago, five days ago and again today! I have been on hold for over 19mins on three separate occasions. I asked for a supervisor and no one came to the phone. How dare you sell a “third party” product, collect the money from your customers and turn your back on the customers when the product is faulty??? I am disappointed especially considering how much business I have given Makro in the last few years. But I’ve learnt my lessons!