Distasteful service from Makro Nelspruit employees

Good day, Trust you are well. The level of service received from Makro Nelspruit is distasteful you’d swear it’s part of government sector. From the moment you walk in by the return and exchange department, you are welcomed by noise and chatting from the employees. It literally takes them a couple of minutes for them to offer their service.

May 2021 I bought a Bennett Iron from Makro Nelspruit and within less than 12 months the iron stopped working, it just went dead. I went to Makro Nelspruit and I had to argue and fight them before they agreed to give me a new one. I told them I refuse for them to take it for returns because the warranty expires in a few days and knowing them they will store it away and call me to come collect knowing very well that they haven’t done anything to it.

6 months with the new Iron, it went quiet again. And this time I agreed for them to take it for return hoping that maybe they will pick up a tread. Upon collecting my iron there was another customer collecting the very same iron from the Bennett brand with the same problem. According to the client he’s helped called to advise that the iron went quiet on her, same thing that happened to me with both irons.

Friday I collected my iron from Makro after they’ve sent a text to advise I can collect. Sunday I switch it on and it literally EXPLODES with flicks of fire and the whole house reeked of burnt. I went to Makro same Sunday and I demanded a reimbur*****t.

The one guy (K****tso) from Tevo told me to speak to Bennett. My response was don’t treat me as if I didn’t go to school. My receipt says Makro and he kept going on and on about how they are just a middle man and have no relation to Bennett.

After seeing that I’m not backing down they said I can leave it and come back tomorrow which is Monday. Their manager siya would be available to speak to me. I stay on the other side of nelspruit Steiltes to be precise and having to drive to Makro on a daily basis is not ideal for me.

Phumzile called to advise that Siya said the best thing they can do for me is give me another iron. I asked for siya’s contact details to advise that I want my money I refuse to take another risk of having my appliances burn because of their iron.

Siya a very rude gentleman told me straight up that he is doing me a fav I should take what he says and be happy with it. Dismissing me as if me supporting Makro is not the reason he has a salary today. Very arrogant and full of himself. Isn’t this part of his job description? Making sure customer complaints are resolved to their best satisfaction.

Upon collecting of my iron Prudence becomes to friendly with me and say on Sunday I looked extremely fat. Firstly I am not her friend for her to become too fami**** with me, I am a client.

Not only did they keep me waiting for a good 30, waiting on K****tso from tevo to come process a new iron. I had to stand there while they go on about their day as if I’m not a client. Singing and enjoying.

This is the last time I buy anything from Makro