Dissatisfied,angry,hurt client by the service i am currenty receiving

2022 January, I replaced my mom old washing machine with a new one form Makro Wonder boom branch, I even bought 5 yrs. more warrantee/servicing for the machine because she is elderly and I wanted to show her my appreciation for being there for us. First week of Jan 2023, I reported the washing machine to Makro call that its leaking, nothing happened. I logged another incident. A week later, I got a call from a white lady, I felt so insulted as she asked me questions as I don’t know how to operate the machine or plumbing was not done properly. I rep**** to her that you can’t insult like that, you were supposed to gather information then later advised based on your findings, I have told her it was not our first mashing machine. After 2 weeks of no communication, I called again then I was promised a service to provide will contact me. it’s took over three weeks to send out a technician. He didn’t have fixing material and promised to go to the store and order part. I am very angary, disappointed, shocked, and hurt by the service I am currently receiving. To date 06/03/2023 my washing machine is not fixed. I regret buying from Makro, my elderly mom is using her hands to wash her clothes. I have disgraced her…….