Dissatisfied With Makro Online Purchase Made

I am writing to express my deep dissatisfaction with the handling of my recent online purchase. I placed an order for a vacuum cleaner on 27 September 2025, with the delivery date scheduled for 7 October 2025. However, the delivery date has come and gone without any update or delivery taking place. I have been following up with your customer care team since then, and although the matter was reportedly “escalated,” I have received no resolution or meaningful feedback. To my dismay, I received an SMS this morning stating that my order has been cancelled, and that I will be refunded within 7–14 days — without any explanation as to why the order was cancelled. This is unacceptable and shows a lack of transparency and respect for customers. When I made the purchase, the product was clearly listed as available, so I fail to understand why it was not delivered. Moreover, after waiting patiently for nearly two weeks, it is unreasonable to expect me to wait an additional 7–14 days for a refund. I request that my refund be processed immediately and that I receive a formal explanation for the cancellation of my order. This experience has been extremely disappointing and does not reflect the standard of service one would expect from a reputable company like Makro. I look forward to your prompt response and resolution of this matter.