Dissatisfied with Makro online purchase

My daughter purchased a headboard online 26 Nov 2025. It advised that the delivery date would be the 12 Dec 2025. On the 10 Dec, we received notification that our order was out for delivery. Patiently waiting for it to arrive as it was a gift, the 11 Dec they refunded her with no explanation. We contacted Makro twice to advice us of the cancellation. On our first call, they advised that it was damaged . A manager was supposed to call us back which did not happen. Then we called again, and was advised that they were out of stock of the product which could not have been true as we received notification that it was out for delivery. Another manager was supposed to call us back, which also did not happen. Truly dissatisfied with the service and lack of communication from Makro. Not sure if I will ever do online purchases with them again.