Dissatisfied Makro Online Shopper

I bought an induction plate from Makro Online Store beginner of March. Around mid April I kept in getting an E01 error in the device. When I took in to Customer Service at Makro Springfield Park I was told that the devicce can only be returned via the Makro Online Shopping App. I subsequently requested and was approved for the return of the device to be assessed. I was instructed to package the device either in the original packaging, and if this was not available, in any other secure packaging. I used an old cardboard box and securely wrapped the plate with the cardboard box and packaging tape. For extra measure, I took a paper shopping bag and covered the package with that bag and again used packaging tape to secure all in place. After I had to escalate the fault finding, I received a report frim the manufacturer that the device was tested and that they could not find anything wrong with it. However, they reported that they had received the package ONLY wrapped 8n a paper shopping bag and NOW the surface of the plate gad a large ceack in it. This is NOT how it was packaged by meband not how the courier company collected it. I will not accept a cracked unit backbfrom Makro