Dissatisfied Makro Customer

My order was made through Makro app and I had an incident on the 27th of July fetching my order for an exhibition at the Pretoria Art Museum which was given to an unknown receiver by the delivery guy.

My number had been compromised on the night of 26th July and I immediately Called in Makro customer services alerting them not to deliver my package on the 27th and that I’ll collect instead. The order was said to be halted and I can fetch from dispatch Silver Lakes Makro. I did the following morning only to be told that my one package was halted (18 juices) but my alcohol order had been delivered to whom the delivery guy did not verify their Identification upon collection.

We made statements to be reviews by risk Management, Hester Venter. This ultimately making me late for my show and obviously leaving Makro disappointed with only the juices.

On the 30th of July I sent in an enquiry to hear how my case is going whereby I received an email the following day stating that there were “finalising investigations and there were following up on one-or-two things” and they’ll give me feedback.

Today I’m yet to hear feedback and still disgruntled with this whole ordeal.

Regards, Khune MAK***