1 reviews | Active since Jan 2022
Dissatisfied customers from Marko Port Elizabeth
Good day,
Me and my husband are extremely unhappy with the customer service we received at Marko in Port Elizabeth.
On the 27 November 2020, Black Friday we purchased a LG UHD smart TV new 2020 65inch.
On that day the sales person that helped us never opened the box to show us the condition of the TV they just placed it on a trolley since we paid for a delivery fee since our car could not deliver it.
A few days after the TV was delivered the driver also never opened the TV to check the condition of the TV. We had good faith that time that the TV was in a good condition since the box of the TV had no dents in. That's why we also didn't check the TV.
At the time me and my partner was engaged and our wedding date was the 4th April 2021,so we decided to start buying some electronic appliances before we moved into our new home.
On the 1st April 2021 we moved into our new property and got married on the 4th April 2021, went away for honeymoon and returned the following week.
When we opened the box, we were shocked to our core that the LCD of the TV was broken, it cleary looked like it was damaged and just placed like that into the box. We were extremely disappointed by the condition we found the TV.
We went to Mackro to return the TV, the Manager told us that we were at fault for not opening the box, and that so the return policy is long time over. We asked for the sales person that helped us that day and they had numerous stories saying the person is on lunch so we waited then they said the person is so busy and cannot come see us. Then we asked them why did the sales person not open the box and why did the delivery team also not open the box to check if the TV was right. They could not give us a proper answer and just told us they so sorry they can't even fix the TV for us we must go home with it just like that. We were terribly upset because it was not entirely our fault we had good faith in Makro that they have good quality and we never expected that they would do us so in.
We are totally discouraged by the quality in there products and feel that they could have atleast considered to fix the TV since the TV was only 5 months old then and it still has its 5 year warranty.
We hope we will get atleast compensated because R13000 is alot of money that went to waste.
Kind Regards, Aretha Andrews Baatjies *** ***
Kind regards
Aretha Andrews Baatjies
Kind regards
Aretha Andrews Baatjies
We would like to Thank Jeffery one of Makro Pe managers for assisting us, we appreciated it.
However we are still left in the same predicament situation.
The Smart TV was send to LG for assessment to determine what was the cause of the extend of the damage.
And LG fail to verify how it truly happened, just said it was not a factory fault and so they cannot assist us. Makro called my husband today also saying that LG cannot assist us and so they cannot assist us to. Just said the TV took a big fall and it must have been us that caused it. Yet we have videos taken on our phone how all the plugs of Tv and battery with remotes was still wrapped up in paper never used yet.
We are truly left speechless. We personally feel like Makro ****** us, because we purchased a Smart TV not knowing it could have gotten damaged during the delivery and also the fact that proper checking was not done by the shoplevel and delivery level.
Now we left with a brand new TV broken in a box which was never used or enjoyed, for it to remain broken in a box, R13000 went down in the drain.
We are totally feeling dishearted by the experience we had with Makro and LG
We would like to Thank Jeffery one of Makro Pe managers for assisting us, we appreciated it.
However we are still left in the same predicament situation.
The Smart TV was send to LG for assessment to determine what was the cause of the extend of the damage.
And LG fail to verify how it truly happened, just said it was not a factory fault and so they cannot assist us. Makro called my husband today also saying that LG cannot assist us and so they cannot assist us to. Just said the TV took a big fall and it must have been us that caused it. Yet we have videos taken on our phone how all the plugs of Tv and battery with remotes was still wrapped up in paper never used yet.
We are truly left speechless. We personally feel like Makro ****** us, because we purchased a Smart TV not knowing it could have gotten damaged during the delivery and also the fact that proper checking was not done by the shoplevel and delivery level.
Now we left with a brand new TV broken in a box which was never used or enjoyed, for it to remain broken in a box, R13000 went down in the drain.
We are totally feeling dishearted by the experience we had with Makro and LG