Dissatisfied Customer - Makro and Hisense Do better

I would love to give them half a star

Makro SA & Hisense South Africa | Do Better.

We reported an issue to Makro SA on the 28th of January regarding our Hisense front loader that was purchased in February last year. It took Hisense a week to get back to us. Finally when the technician was sent out on Tuesday the 06/02, he looked at the machine & just said that the detergent compartment was clogged which was causing a leak. I then explained that it over heats when doing a drum clean & starts to make a screeching sound, along with the foam & water leaking everywhere. He told me to video it & he will come back later that day if it does that. A few minutes after he left, it started to do that, which we then sent the videos to him & asked him to please come back & have a look. He advised that it sounds like the bearing & by Friday we would receive feedback - 09/02. No feedback was received on Friday the 09/02 as promised. He did not come back that day & furthermore, the lack of professionalism by Hisense to be sending out their technicians, with no uniform/ branded clothing to show that they are from the brand, is extremely concerning. This could’ve been a random person that came out, claiming that they’re from Hisense. I was not even given a job card to sign to show that they were sent out.

Tomorrow is two weeks since we logged a complaint with Makro SA & my issue is still not resolved. For a machine that’s only 1 year old, and still fairly new, considering it gets used once a week - I am shocked that it needs repairs.

Hisense has inconvenienced us & shown no professionalism whatsoever. I would never recommend this brand to anyone, & I will certainly not be purchasing any Hisense products again.

As for Makro SA - I am still waiting for feedback regarding the escalation that was discussed on Thursday 08/02.

I am extremely dissatisfied with the service from both Makro & Hisense & hope that you do better for your customers because this is not it.